Bstrd Coffee Machine Return Policy
At Bstrd Coffee, we believe in brewing more than just exceptional coffee—we're here to serve up a return policy that's as smooth as our espresso. If you've purchased one of our coffee machines and things aren't percolating as you'd hoped, here's how we handle returns:
14-Day Return Window
You have a generous 14 days from the date of purchase to decide if your new coffee machine is the perfect blend for you. If it's not, no hard feelings—just let us know within that time frame.
Condition of the Coffee Machine
To ensure the machine is still in tip-top shape for the next coffee enthusiast, please return it in its original condition:
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Unopened and unused: Keep it sealed and pristine.
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Original packaging: Return it in the box it came in.
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All accessories included: Don't forget the manuals, filters, and any other bits and bobs.
How to Initiate a Return
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Contact Us: Drop us an email at bstrdcoffee@gmail.com
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Provide Details: Include your order number, the coffee machine model, and a brief reason for the return.
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Receive Instructions: We'll send you the return address and any additional steps.
Refund Process
Once we receive the returned coffee machine and confirm it's in the condition mentioned above, we'll process your refund. Refunds will be issued to the original payment method within 7 business days.
Important Notes
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Return Shipping Costs: The customer is responsible for return shipping fees.
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Non-Returnable Items: Coffee machines that have been used or are missing parts cannot be returned.
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Warranty: Our coffee machines come with a 2-year warranty against manufacturing defects.
By purchasing from Bstrd Coffee, you agree to our return policy. We reserve the right to update this policy at any time, so please review it periodically.
Note: This policy applies only to coffee machines purchased from Bstrd Coffee.